Technical Account Management (TAM) Service
The Technical Account Management service is intended for customers who desire the highest
level of support from Red Hat in order to maximize their return on a significant investment in
Red Hat technology. The service provides a primary technical contact at Red Hat who will work
with you to understand your ongoing technology requirements and provide advise to minimise
downtime through informing you of critical bugs and fixes that may be relevant to your
environment. Your Technical Account Manager will act as your single point of accountability
when you are faced with mission critical issues affecting your production systems.
Technical Account Management Service Overview (PDF)
TAM Service Key Attributes
- Direct access to a senior Red Hat Support engineer, RHCE or RHCA qualified
- Exposure and access to Red Hat's technology and development plans
- Early identification of issues when deploying on Red Hat Enterprise Linux (beta testing,
bug/feature escalation/resolution)
- Weekly review calls
- Two on-site technical review visits per year
- Quarterly service performance metrics through the TAM Dashboard
- Subscription to Red Hat's Technical Account Management monthly newsletter
TAM Service Parameters
Your usage of the TAM service may vary significantly depending on the nature of your
business, geographical spread or use of Red Hat Technologies. The TAM service is therefore
packaged according to the following criterias:
- Per Region: The TAM Service is a regional-based service offering and is purchasable
for each primary Red Hat Region. Red Hat Primary Regions are defined as North
America, EMEA and Asia-Pacific
- Per Customer Team: The TAM Service is purchasable per Customer Team. Depending
on your business and service needs, a Team may be defined as your Development
team, your System Administration team or even your Support Team.
- Per Red Hat Product Line: Due to the technical nature of the TAM offering and the
diversity of the Red Hat Product portfolio, the TAM service is purchasable per Red Hat
Product Line. Red Hat defines these Product Lines today in two primary categories, the RHEL Product Line and the JBoss Product Line.
View details
Red Hat Enterprise Linux product line
JBoss product line
